Shipping policy

This Shipping Policy explains how consiglioskitchenware.shop processes, prepares, dispatches, tracks, and delivers orders.

This policy applies to orders placed through consiglioskitchenware.shop and should be read together with our Return and Refund Policy and Terms of Service.

Free Standard Shipping on All Orders

consiglioskitchenware.shop provides:

FREE STANDARD SHIPPING ON ALL ORDERS

The standard shipping cost for eligible orders is:

$0

There is no minimum purchase amount required for standard free shipping unless a specific product or promotion expressly provides otherwise.

Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

The 15–20 day timeframe represents our normal estimated delivery period under ordinary operating conditions.

Delivery times are estimates rather than unconditional guarantees.

Actual delivery may be affected by:

• Destination;
• Product availability;
• Fulfilment requirements;
• Carrier operations;
• Public holidays;
• Peak shopping periods;
• Severe weather;
• Transportation disruptions;
• Border or customs procedures where relevant;
• Government measures;
• Other events outside our reasonable control.

Order Processing

Before an order is dispatched, it may undergo:

• Payment verification;
• Fraud-prevention review;
• Inventory confirmation;
• Product preparation;
• Packaging;
• Shipping label generation;
• Transfer to the applicable carrier or logistics provider.

Some orders may require additional processing if payment verification, stock confirmation, or a legitimate security review is required.

Order Confirmation

After an order is successfully placed, customers should receive an order confirmation using the contact details provided during checkout.

Customers should review their order information carefully.

If you identify an error, contact:

info@consiglioskitchenware.shop

as soon as possible.

Shipping Confirmation

Where applicable, customers may receive a shipping confirmation when an order has been dispatched.

The shipping confirmation may include:

• Tracking information;
• Carrier information;
• Shipment status;
• Other delivery details.

Tracking

Where shipment tracking is available, customers may use the tracking information provided to monitor delivery progress.

A tracking number may not become active immediately after a shipping label is generated.

Carrier tracking updates are controlled by the applicable shipping provider and may occasionally be delayed.

Multiple Parcels

Some orders may be delivered in multiple parcels.

This may occur because:

• Products are stored at different fulfilment locations;
• Different packaging is required;
• Products become ready at different times;
• Different logistics routes or carriers are used.

Customers will not be charged additional standard shipping fees solely because an order is divided into multiple parcels.

Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information.

Customers should carefully review:

• Recipient name;
• Delivery address;
• Suburb or locality;
• State or territory;
• Postal code;
• Any other relevant delivery instructions.

If an error is discovered after ordering, contact:

info@consiglioskitchenware.shop

immediately.

We will make reasonable efforts to update the address before dispatch but cannot guarantee that changes can be made after fulfilment begins.

Delivery Delays

Although our estimated standard delivery timeframe is 15–20 days, occasional delays may occur.

Potential causes include:

• Severe weather;
• Public holidays;
• High parcel volumes;
• Carrier disruptions;
• Transport interruptions;
• Customs or border procedures;
• Government restrictions;
• Incorrect delivery details;
• Natural disasters;
• Events outside our reasonable control.

Nothing in this section removes any statutory consumer remedy that may apply.

Delayed Orders

If an order has not arrived within a reasonable period after the expected delivery window, customers should:

• Review available tracking information;
• Confirm the shipping address;
• Check carrier notices;
• Check whether the order was divided into multiple shipments.

If assistance is still required, contact:

info@consiglioskitchenware.shop

Please include the applicable order number.

Lost Shipments

If a shipment appears to be lost, we may investigate the matter with the applicable carrier or fulfilment provider.

If the parcel is confirmed lost or cannot reasonably be delivered, we will provide an appropriate remedy consistent with applicable law and the circumstances.

Damaged Deliveries

If a product arrives damaged, customers should contact:

info@consiglioskitchenware.shop

as soon as reasonably possible.

Where practical, include:

• Order number;
• Description of the damage;
• Photographs of the affected product;
• Photographs of the packaging;
• Photograph of the shipping label where useful.

Customers should retain the damaged product and packaging while the issue is being assessed where reasonably possible.

Incorrect Products

If you receive an item different from what you ordered, please contact us promptly.

We will investigate and provide an appropriate remedy.

Where the error is ours, customers will not be required to pay unreasonable costs to correct the issue.

Missing Items

If part of an order is missing, customers should first determine whether the order has been divided into multiple shipments.

If an item remains missing, contact:

info@consiglioskitchenware.shop

We will investigate and provide an appropriate solution where the item is confirmed missing.

Delivery Marked as Completed

If tracking indicates that a parcel has been delivered but it cannot be located, customers should check:

• The nominated delivery location;
• Safe-drop locations;
• Building reception;
• Mailroom;
• Household members;
• Carrier notices;
• Neighbours where appropriate.

If the parcel remains missing, please contact us.

The circumstances will be reviewed and the appropriate response will be determined according to applicable law.

Refused Deliveries

Customers should not refuse delivery without a legitimate reason.

Where a shipment is refused and returned, the available refund or redelivery options will depend on the circumstances.

Any additional charges or deductions will only be applied where lawful and reasonable.

Unclaimed Parcels

Customers should respond to carrier collection or delivery notifications within the applicable timeframe.

If a parcel is returned because it remained unclaimed, contact us to discuss available options.

International Fulfilment

Some orders may pass through international fulfilment or logistics networks before reaching Australia.

Where this occurs, shipments may be subject to:

• International transport procedures;
• Border processing;
• Customs handling;
• Carrier transfers.

These processes may occasionally affect delivery time.

Duties, Taxes and Charges

Applicable taxes, duties, or mandatory charges will be handled according to the information presented during the transaction and applicable law.

We do not intend to impose undisclosed mandatory charges in a misleading manner.

Changing an Order

If customers need to modify an order, they should contact:

info@consiglioskitchenware.shop

as soon as possible.

We will make reasonable efforts to assist before fulfilment begins.

Changes may no longer be possible once an order has entered fulfilment or been dispatched.

Cancelling an Order

Customers wishing to cancel an order should contact us promptly.

We will make reasonable efforts to cancel an order that has not entered fulfilment.

Once the order has been dispatched, the customer may need to receive it and then follow our Return and Refund Policy.

Free Original Shipping and Return Costs

Free standard shipping applies to eligible original purchases.

It does not automatically mean that voluntary change-of-mind return shipping is free.

Customers are generally responsible for voluntary change-of-mind return shipping costs.

For goods that are faulty, damaged on arrival, incorrectly supplied, or otherwise fail applicable consumer guarantees, reasonable return costs will be handled in accordance with Australian Consumer Law.

Australian Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or modifies rights or remedies that cannot legally be excluded.

Businesses cannot use store policies or terms to remove statutory rights to remedies for faulty products.

If a delivery or fulfilment problem gives rise to a statutory remedy, mandatory Australian law will take priority over an inconsistent provision of this Shipping Policy.

Changes to This Shipping Policy

We may update this Shipping Policy where:

• Carrier arrangements change;
• Fulfilment processes change;
• Delivery services change;
• Technology changes;
• Applicable legal obligations change.

The current version will be published on consiglioskitchenware.shop.

Contact Us

For shipping, tracking, delivery, damaged shipment, missing product, lost parcel, or address enquiries:

consiglioskitchenware.shop
Email: info@consiglioskitchenware.shop

Standard Shipping Cost: FREE
Estimated Delivery Time: 15–20 days